Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Join Ellucian's Professional Services team as a Lifelong Learning Consultant, where you'll partner with higher education institutions to modernize continuing education, workforce development, and lifelong learning programs. You'll work with Ellucian Lifelong Learning, helping customers successfully implement solutions that expand access to learning beyond traditional degree programs.

The ideal candidate is eager to learn, customer-focused, and interested in supporting higher education institutions in improving outcomes. You will work closely with senior team members, customers, and cross-functional partners to help ensure successful project delivery.

Where you will make an impact

• Deliver and support customer training on product configuration and best practices, helping institutions maximize the value of their Ellucian Lifelong Learning solution.
• Develop and maintain project plans in Smartsheet or similar tools, track milestones, deliverables, and overall progress.

• Collaborate with customers and internal teams to troubleshoot functional issues, recommend solutions, and support implementation activities.
• Facilitate or support customer workshops, discovery sessions, and training to promote knowledge transfer and successful solution adoption.
• Contribute to successful project outcomes by delivering high-quality consulting services aligned with customer goals and project objectives.
• Collaborate with cross-functional teams within Ellucian to share feedback and support continuous improvement of delivery practices.

What will you bring

• Experience with Elevate, Banner Accounts Receivable or Student or Colleague Accounts Receivable or Student a plus.
• Experience in higher education, software services, customer success, project coordination, or a related field.
• Strong written and verbal communication skills with the ability to explain concepts clearly to diverse audiences.
• Strong facilitation and presentation skills, with experience delivering engaging instructor-led or virtual training sessions that support knowledge transfer for functional, administrative, and technical audiences.
• Demonstrated ability to gather information and support discovery or requirements discussions.
• Ability to troubleshoot functional and integration issues by analyzing system configuration and business processes, identifying root causes, and communicating recommendations to customers and internal teams.
• Strong organizational skills with the ability to manage multiple tasks, prioritize competing deadlines, and adapt in a fast-paced consulting environment.
• Experience using project tracking tools such as Smartsheet, Microsoft Excel, or similar platforms.
• Familiarity with continuing education business processes—including academic program administration, registration, tuition and fee management, payments, refunds, invoicing, employer funding, and payment provider integrations—is a plus.
• Experience supporting or delivering customer training is a plus.
• Familiarity with Ellucian products or continuing education solutions is helpful but not required.
• Demonstrated curiosity, adaptability, and a willingness to learn new technologies and consulting practices.
• Comfortable working in a collaborative, primarily remote team environment.
• Willingness to travel up to 25% to support customer implementations and training.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  o Education Assistance Program
  o Professional development opportunities
  o LinkedIn Learning

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