Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Our Collections department is seeking a motivated individual to join a fast-paced environment. The successful candidate will be responsible for managing customer accounts, sending account statements, and assisting with customer inquiries and requests.

Where You Will Make an Impact

• Manage and maintain customer accounts, monitoring ageing and overdue balances to ensure timely collections and accurate account status.
• Lead collection efforts through regular and follow-up communications, ensuring timely payments and improved cash flow
• Investigate and resolve billing discrepancies and short payments, collaborating with internal teams (sales, service, operations, etc.) and customers to ensure accurate and timely resolution
• Request account adjustments, credit memos, and refunds as needed
• Maintain comprehensive documentation of account activity and collection actions to support audits, reporting, and dispute resolution
• Provide support for other accounts receivable functions as needed

What You Will Bring

• Excellent interpersonal and customer service skills
• Strong organizational/multi-task and prioritizing skills
• Ability to work in a flexible and dynamic organization
• Ability to maintain a high level of confidentiality
• High attention to detail and problem solving
• Knowledge in Microsoft Office Suite applications (Excel, Word, Outlook)
• Basic understanding of accounting
• Collections experience with Global company
• Experience at a software company a plus
• SAP and Salesforce knowledge a plus
• Undergraduate degree, preferably in accounting
• Minimum of 2 years of experience
• Fluent written and verbal English

• Comprehensive health insurance reimbursement
• Life insurance
• Wellness benefits
• 17 workdays vacation
• Christmas bonus payout in June & December
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave.
• Employee referral bonuses to encourage the addition of great new people to the team

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