Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Manage, support, and optimize enterprise business applications such as cloud SSO (Okta, and/or Auth0, or other Identity Managment system), Box, Microsoft 365 (M365), and/or Learning Management Systems (LMS) .
Ensuring the availability, security, integration, and performance of core SaaS platforms across the organization

Where you will make an impact

• Administer and maintain enterprise SaaS applications, ensuring high availability and performance
• Manage external and internal user provisioning, deprovisioning, role-based access control in various applications, low code/no code workflows, and license management
• Configure and support identity integrations using platforms such as Auth0 or Okta
• Maintain and optimize collaboration and content management platforms such as Microsoft 365 and Box
• Administer and support Learning Management Systems (LMS) including user enrollment, permissions, and reporting
• Implement and support SSO, MFA, and automated provisioning
• Partner with IT security to ensure compliance with data governance and regulatory standards
• Troubleshoot and resolve application issues, coordinating with vendors as needed
• Support integrations between enterprise systems and APIs
• Develop and maintain documentation, configuration standards, and operational runbooks

What will you bring

• 3+ years of experience administering enterprise or SaaS applications
• Familiarity with low code/no code workflows, AI, and API
• Familiarity with SSO, OAuth, OpenID Connect, SAML, and modern authentication methods
• Strong troubleshooting and problem-solving skills
• Experience working with cross-functional teams including IT, Security, HR, and business stakeholders
• Excellent written and verbal communication skills

• 12 days vacation, 10 days causal leaves plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
  financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  o Headspace (mental health)
  o Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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