Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

The Accounting Revenue Operations Analyst reports to the Director, Accounting Revenue Operations. In this role, the Accounting Revenue Operations Analyst will review, reconcile, and process a variety of agreements and adjustments in our Salesforce (Conga) system. The complexity of the agreements will vary and could widely range in the time it takes to complete; however, each is equally important, having an impact to downstream systems.

Where you will make an impact

• Process detailed contracts and adjustments through Salesforce in a timely and efficient manner upon contract execution
• Understand contract terms and conditions
• Responsible for ensuring contract data is accurate in Salesforce and other systems, working across teams to reconcile downstream processes
• Review, research and act accordingly to non-standard items
• Monitor the order management email in-box to self-assign email requests and ensure that internal/external customer emails are handled in a professional and timely manner
• Communicate effectively with coworkers and customers regarding the status of executed contracts, including any issues or discrepancies
• Work closely with Project Accountants to provide directives and assist as needed
• Provide support to other team members during peak time
• Assist with ad-hoc requests and projects

What you will bring

• Organization and strong attention to detail
• At least 3 years of experience working in contract processing, order management, revenue operations, or related administrative roles, preferably within a SaaS or software licensing environment.
• Ability to prioritize multiple tasks in order to meet tight deadlines
• Excellent investigation skills and the ability to solve complex problems while providing positive customer service to both internal and external customers
• Self-motivated with desire to work in a team environment
• Accountable for deliverables
• Superior assertiveness and diplomacy skills
• Proactive positive attitude in a fast-paced environment
• Excellent analytical skills
• Effective written and oral communication skills
• Strong interpersonal skills
• Salesforce or Conga (Apttus) experience is a plus
• Knowledge of the Software Licensing industry is a plus

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance
  • Professional development opportunities

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