Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Ellucian is looking for a Project Manager to manage the technical delivery. This role of Project Manager is a leadership position responsible for the successful delivery of technical outcomes for large-scale software implementation projects within the higher education sector, with a particular focus on Student Management Systems. The successful candidate will be an accomplished technical project management expertise with a proven track record in managing complex technology delivery for high-value projects, integrating diverse techno-functional teams, and delivering exceptional customer outcomes.

With deep experience in managing major ERP or Student Management System implementations, the Project Manager will oversee a team of approximately 20-30 onshore and offshore technical analysts, developers, and quality assurance engineers, to ensure seamless delivery.

Where You Will Make an Impact

• Technical Leadership:
  Lead the planning, direction, and coordination of all technical activities required to manage and implement complex, high-profile projects from contract initiation through to operational handover for business-as-usual activities.
• Schedule & Activity Management:
  Develop, maintain, and manage comprehensive schedules and activity plans, ensuring all technical deliverables are achieved on time and are aligned with the program’s critical path.
• Project Management:
  Apply standard and adaptive project management methodologies (including Agile where appropriate) to oversee large, complex technical activities, with a focus on SaaS solutions for integration, custom upgrade-safe development, data migration, quality assurance, automation, and operational reporting.
• Resource Coordination:
  Coordinate and optimize the deployment of skilled resources across multiple time zones, leveraging both onshore and offshore teams to ensure delivery excellence.
• Risk & Issue Management:
  Proactively identify, assess, and mitigate project risks and issues, ensuring early escalation and resolution to maintain project momentum and quality.
• Stakeholder & Partner Management:
  Build and maintain strong relationships with demanding and mature customer stakeholders, ensuring clear communication and effective management of expectations.
• Team Integration:
  Foster a unified team culture, integrating Ellucian and client teams to operate as one, and championing diversity and collaboration across the region.
• Parallel Stream Oversight:
  Manage multiple parallel workstreams with evolving methodologies, ensuring effective coordination between product development, R&D, PMO, solution, and technical streams.
• Reporting & Communication:
  Deliver exceptional communication and reporting (both verbal and written) at all levels, providing regular status updates, milestone tracking, and risk assessments to internal and external senior management.
• Continuous Improvement:
  Guide and drive the project management team towards optimal resource utilization, process improvement, and adoption of best practice planning tools (Smartsheet proficiency desirable).
• Governance & Financial Management:
  Set and oversee governance arrangements, monitor and control resources, revenue, and capital costs against project budgets, and provide accurate revenue forecasting on a monthly, quarterly, and annual basis.
• Professional Growth:
  Demonstrate an ongoing commitment to professional growth in project management, enablement, customer success, and related areas.

What you will bring

• Develop and maintain effective working relationships with team members, client stakeholders, and peers.
• Apply Project Management disciplines such as quality, risk, resource, and change management while being accountable for meeting the time, cost, and scope of each project.
• Communicate the plan, roles, constraints, milestones, and critical path to all team members and project stakeholders.
• Understand and apply standard project management and delivery methodology and project tracking standards to build effective plans and deliver quality solutions.
• Anticipate and mitigate risks and identify opportunities
• Lead project team status meetings to ensure the project milestones are met and dependencies are tracked
• Manage activities of customer and resources to deliver a fully integrated solution.
• Act as a shared point of contact between internal and external stakeholders.
• Proactively and timely coordinate and communicate project activities to all involved parties.
• Provide management with an articulate summary of project status.
• Facilitate discussions with appropriate leadership and key sponsors to negotiate key decisions related to the triple constraints (time, cost, scope) while maintaining excellent customer satisfaction.
• Build and maintain positive professional relationships and functions as the change agent for customers.
• Manage all resources when project turnaround situations occur. Lead cross-functional team resolutions to mitigate project risks and issues.
• Provide timely and constructive performance feedback regarding resources assigned to projects.
• Improve team dynamics and performance by building team cohesiveness through leadership, mentoring, and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale.
• Guides overall project leadership team on technical activities from consultants in both APAC, Global Resources and Client.

Impact of the Role

• Up-to-date accuracy of all project plans for the duration of the project
• Customer satisfaction
• Accurate revenue recognition, which requires timely review and approval of time sheets, expense reports, billing request documents, and credit requests.
• Accomplish project goals within a matrix-management environment.
• Assist Customer Relations team in developing solutions by providing knowledge and expertise during the sales cycle (this may include the ability to sell the value of project management services).
• Identify business growth opportunities by applying knowledge of higher education’s industry, business processes, and software products.
• Guide and mentor less experienced Project Managers
• Develop methods, techniques, and evaluation criteria for obtaining results.
• Certifications in SaaS and project management disciplines

• 20 days annual leave plus public holidays
• Competitive superannuation and life cover
• Private Medical and Dental family cover
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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