Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

We are seeking to hire a Manager of Application Administration to work at Mercy University in New York. The primary role is to support and coordinate the Enterprise Applications team, collaborate with end users, understand and improve business processes, and assist departments in effectively utilizing the Ellucian Banner ERP system. The Application Manager will contribute to student success, provide ERP technical support, and support data and reporting needs across the institution. This role also involves direct client interaction, ERP configuration, and implementation support.

Where you will make an impact

• Collaborate with university stakeholders and users in various administrative departments to assess needs, provide training, manage expectations, and support ERP projects and implementations.
• Implement and configure ERP applications and modules, including on-site and remote deployment of web-based ERP systems.
• Analyze client business processes and collect relevant data for implementation and optimization.
• Assist in the analysis, configuration, implementation, and maintenance of the university’s enterprise-level administrative systems, including Banner and integrated third-party software solutions.
• Translate business needs into technical specifications in collaboration with system analysts, programmers, and end users.
• Coordinate remote programming and reporting resources to ensure timely and accurate deliverables.
• Provide day-to-day ERP and enterprise application support and management.
• Assist in managing Banner production and test environments, including implementing new functionality and testing patches, upgrades, and releases.
• Troubleshoot and resolve issues related to federal and state reporting or compliance requirements.
• Document functional and system requirements and changes.
• Develop and maintain project plans, ensuring timelines and deliverables are met.
• Maintain a high level of support for Ellucian services through collaboration with technical and functional teams.
• Prepare project documentation such as manuals, issue logs, customer queries, and resolutions.
• Train end users and technical support staff on program usage and support.
• Recommend business process improvements and specify application enhancements in collaboration with customers.
• Work with internal teams and customers to quickly resolve issues impeding implementation or go-live.
• Mentor junior analysts and team members.
• Prepare and submit status reports as requested by leadership.
• Apply knowledge of SaaS implementation methodologies in support of enterprise applications.

What you will bring

• Minimum of three years of related experience and/or training; or equivalent combination of education and experience, preferably in higher education.
• Technical degree or equivalent work experience.
• Experience implementing, maintaining, and supporting Ellucian products and systems in a college or university setting.
• Significant experience in ERP implementation or consulting.
• Understanding and experience in consulting implementation methodologies.
• Ability to work effectively with a wide range of higher education stakeholders including directors, faculty, and students.
• Demonstrated experience in project planning and execution.
• Understanding of core higher education business processes.
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Ability to manage multiple priorities across competing projects and stakeholders.
• Excellent team collaboration and interpersonal communication skills.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

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