Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

The Cloud Transition Manager is relied upon to develop and lead the technical requirements required for migrating customers to the Managed Cloud and SaaS platforms.

The Cloud Transition Manager at Ellucian plays a critical role in executing the technical components of SaaS transitions for higher education institutions. As the primary technical point of contact, this role ensures environment provisioning, documentation, and coordination across internal teams. Cloud Transition Managers follow a structured project and customer management methodology to drive technical readiness and delivery quality.

In customer-facing engagements, the Transition Manager helps establish strong relationships with institutions by representing seamless internal coordination and maintaining confidence in Ellucian’s SaaS delivery. This role influences the customer experience from initial onboarding through go-live, ensuring successful transitions through proactive communication, risk mitigation, and milestone execution.

Where you will make an impact

• Represent the Cloud Ops organization during pre-sales planning and sales-to-delivery transitions, supporting environment provisioning and project resourcing.
• Collaborate with sales and services teams to shape project scopes of work, ensuring accurate service descriptions and realistic delivery timelines.
• Coordinate cross-functional project calls with customers, vendors, and internal teams to manage technical priorities across multiple concurrent projects.
• Provide regular project health updates to leadership teams for visibility and forecasting.
• Schedule and coordinate technical resources and activities throughout the project lifecycle.
• Facilitate technical requirements gathering sessions to inform task development and execution.
• Adhere to Cloud ITSM and security standards, ensuring compliance across all technical activities.
• Communicate and promote Cloud standards and service offerings to customers, preparing them for successful SaaS adoption.
• Coordinate internal evaluations of new service offerings and their implementation readiness.
• Partner with services team members to develop and maintain integrated project plans (IPPs).
• Lead and support major milestone events, including data refreshes and go-live activities.
• Proactively identify, communicate, and mitigate project risks; manage issues and escalations to resolution.

What you will bring

• 3–5 years of experience in technical project coordination or SaaS delivery.
• Demonstrated leadership in complex information and business systems projects.
• Ability to communicate complex technical concepts to non-technical audiences and translate functional requirements for technical teams.
• Experience working with ERP or distributed application environments.
• Strong analytical and technical problem-solving skills.
• Self-directed with effective time management and minimal need for supervision.
• Ability to work effectively across cultures and time zones, with strong interpersonal and collaboration skills.
• Superior verbal and written communication skills, with a focus on clarity, customer service, and attention to detail.

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance
  • Professional development opportunities

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