Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

As a Media Support Technician at Rider University, you will support classroom, event, and campus media technologies while also assisting with computer and network-related support when needed. This role ensures a seamless technology experience for teaching, learning, and events, while contributing to IT projects and student staff development.

Where you will make an impact

• Provide support for classroom technology including projectors, displays, sound systems, lecture capture, and control systems (Extron/Crestron).
• Set up, operate, and troubleshoot AV equipment for meetings, performances, and campus events.
• Operate and maintain cameras, microphones, and other recording devices for events and instructional use as needed.
• Maintain and perform preventative maintenance on classroom and event media systems.
• Support faculty and staff in the use of instructional technologies such as video conferencing, multimedia presentations, and lecture capture tools.
• Test and evaluate new media technologies for integration into campus spaces.
• Assist with scheduling, loaning, and maintaining audiovisual equipment.
• Provide training and documentation for end users on AV systems and classroom technology.
• Assist with computer hardware/software troubleshooting for PC and Mac devices.
• Support enterprise printing, including monitoring and troubleshooting classroom and lab printers.
• Work side by side with desktop technicians and the network team to resolve cross-functional issues (e.g., connectivity, authentication, system integration).
• Contribute to software deployments and hardware installations as needed.
• Escalate tickets appropriately and provide updates to users and management.
• Mentor and guide student staff supporting classrooms and events.
• Assist in training, onboarding, and scheduling student technicians.
• Maintain accurate inventory of AV/media equipment, computers, and supplies.
• Produce and update documentation related to AV and support processes.Coordinate with IT units (Desktop Support, Media Services, Network Services, Enterprise Applications) on campus-wide technology initiatives.
• Ensure excellent customer service and timely resolution of tickets.
• Perform other related duties as assigned by management.

What you will bring

• 3 years of related experience
• Demonstrated experience with classroom and event AV/media systems (projectors, control systems, audio setups, video conferencing).
• Experience operating and maintaining cameras and recording devices for instructional and event purposes.
• PC and Mac troubleshooting and support experience.
• Familiarity with Microsoft Office 365 and enterprise printing.
• Experience with Zoom, MS Teams, or Webex conferencing platforms.
• Mobile device management experience (Jamf preferred).
• Strong troubleshooting, organizational, and time-management skills.
• Excellent communication and customer service skills.
  Flexibility to work evenings, weekends, and holidays to support campus events as needed.
• Ability to lift and transport AV equipment.
• Certifications such as A+, ITIL, or Extron preferred.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

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